Customer Service Representative - Banking (Surabaya)

Join Bank Nationalnobu as a Customer Service Representative in Surabaya and become a key player in delivering exceptional banking experiences. In this role, you will be the face of our branch, assisting customers with a wide range of conventional banking services, including account opening, deposits, withdrawals, and loan applications. You'll handle customer inquiries, resolve issues, and ensure a seamless banking experience for our valued clients.

Surabaya, known as the heart of East Java, is a vibrant city with a rich cultural heritage and a thriving business environment. As a Customer Service Representative at Bank Nationalnobu, you'll have the opportunity to work in a dynamic setting, contributing to the growth and success of one of the region's leading financial institutions.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting customers with a wide range of banking services, including account opening, deposits, withdrawals, and loan applications.
• Handle customer inquiries and resolve issues promptly and professionally.
• Ensure accurate and efficient processing of banking transactions using our in-house banking system.
• Maintain a high level of customer satisfaction by addressing concerns and providing solutions.
• Stay up-to-date with banking regulations, products, and services to provide accurate information to customers.
• Collaborate with the branch management and other departments to ensure smooth operations and customer service delivery.
• Monitor customer feedback and suggest improvements to enhance the banking experience.
• Promote and uphold the values and principles of Bank Nationalnobu.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking industry.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using banking software and systems, such as Core Banking Solution (CBS) and Customer Relationship Management (CRM) systems.
• Good knowledge of banking products, services, and regulations.
• Ability to work in a fast-paced environment and meet customer service targets.
• High school diploma or equivalent. A bachelor's degree in Business Administration, Banking, or a related field is a plus.
• Fluency in Indonesian and English is required.
• Must be able to work in a team and independently.

🛠️ Keahlian

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