IT Service Desk Specialist - Fresh Graduate Welcome

Metrocom Global Solusi is seeking motivated Fresh Graduates with a Diploma (D3) or Bachelor’s (S1) degree to join our team as an IT Service Desk Specialist in Jakarta Selatan. This is a fantastic opportunity for recent graduates to kickstart their careers in IT support and service management. At Metrocom Global Solusi, we are committed to providing top-notch IT services to our clients, and we need dedicated professionals like you to help us achieve this goal.

As an IT Service Desk Specialist, you will be the first point of contact for our clients and internal users, providing prompt and efficient support for IT-related issues. You will work closely with our team to ensure that all IT systems are running smoothly and that our clients' needs are met. This role offers a unique opportunity to gain hands-on experience in a dynamic and fast-paced environment. You will have the chance to work with various IT tools and technologies, including ServiceNow, Jira, and other ticketing systems. This role is perfect for those who are passionate about technology and want to build a career in IT support and service management.

📋 Tanggung Jawab Pekerjaan

• Provide first-level support to clients and internal users, resolving IT issues promptly and efficiently
• Manage and track IT service requests and incidents using ServiceNow and other ticketing systems
• Document and maintain accurate records of all IT support activities
• Collaborate with the IT team to ensure the smooth operation of IT systems and infrastructure
• Assist in the implementation of new IT solutions and upgrades
• Participate in on-call duties to provide after-hours support as needed
• Stay up-to-date with the latest IT trends and technologies to provide informed support to clients
• Contribute to the continuous improvement of IT service delivery processes

🎓 Kualifikasi & Syarat

• Diploma (D3) or Bachelor’s (S1) degree in Information Technology, Computer Science, or a related field
• Basic knowledge of ITIL framework and IT service management principles
• Familiarity with ServiceNow, Jira, or other ticketing systems
• Excellent communication and problem-solving skills
• Ability to work well in a team and manage multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Proficient in English, both written and spoken
• Willingness to learn and adapt to new technologies and tools

🛠️ Keahlian

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